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FAQ

Do you have questions about Stapelstein®? We have the answers!
Stapelstein® product information
How are the Stapelstein® Originals and the Stapelstein® Boards manufactured? Plus

All Stapelstein® Original, Board, and Inside elements are 100% manufactured in Germany. This allows us to guarantee quality, environmentally friendly, fair, and climate-neutral production, as well as short delivery routes.

What material are the Stapelstein® Originals and the Stapelstein® Boards made of? Plus

All Stapelstein® Original, Board and Inside elements are made from resource-saving EPP. The plastic is 100% recyclable and free from blowing agents, plasticizers, or other additives. The elements in mint and black contain a portion of recycled material.

How do the Stapelstein® elements feel? Plus

The EPP used has insulating properties. Therefore, it also feels warm in a cold environment. The elements are non-slip due to the slightly roughened surface. The elements are made of densely pressed EPP. As a result, they are firm but still very light.

How long do the Stapelstein® Originals and Stapelstein® Boards last? Plus

All elements are water-repellent and weather-resistant. The material was tested on 60 sunny summer days at an air temperature of 25°C and a humidity of 50%. Due to UV resistance, the color remains after sun exposure.

EPP is a living material. Nevertheless, we advise not to store the Stapelstein® Originals, the Stapelstein® Boards, and the Stapelstein® insides outdoors or in wet conditions for several years. After playing outdoors, we recommend placing them individually so they can dry. Whether indoor or outdoor, Stapelstein® brings movement to your life all year round.

With proper use and care, the elements can last a lifetime. Of course, our products are not indestructible and should be used properly.

Are the Stapelstein® Originals and Boards free of harmful substances? Plus

Yes! Both the Stapelstein® Original, and the Stapelstein® Board and Stapelstein® Inside are pure, food-safe, and certified. They are free from blowing agents, plasticizers, and any other additives. They can be safely put in the mouth by children while playing.

My child bit into the Stapelstein® while playing. What now? Plus

We point out in our warnings that sharp and pointed objects can leave permanent marks on the elements. This includes, for example, small, sharp teeth. In the case of small holes, the material retains its stability. If large holes or cracks have developed, we recommend replacing the product. The Stapelstein® Original, Board and Inside elements are free from blowing agents, plasticizers, and any other additives, so there is no health risk.

Where can I find inspiration on how to use the elements? Plus

You will find specific play ideas and inspiration in our Stapelstein® Play Cards, digital Play Cards and in our Stapelstein® app (free for iOS and Android). All details about the Stapelstein® basic functions can be found here. You will also receive a play idea as a PDF for download in our monthly newsletter. You can register here. Additionally, you will find numerous play ideas on our social media channels such as Instagram or Facebook.

Stapelstein® application instructions
How are the Stapelstein® elements used correctly? Plus

Free play and free movement development are the two main pillars of the pedagogically valuable Pikler philosophy, which we strongly adhere to. Therefore, there is no set instruction. Even the youngest are invited to experiment with movement and make all kinds of experiences with their own body in free play. This includes, for example, climbing on the Stapelstein® Original, sitting in the shell and spinning, holding up the Stapelstein® elements, knocking them over, building new play worlds, turning them over, filling them, carrying them around, and much more.

Children continually discover new properties of the Stapelstein® Originals and the Stapelstein® Boards through their imagination and grow with the challenges. We recommend using them from the age of one, as even the youngest can discover free play and the associated free movement without specific instructions.

How many Stapelstein® elements are sensible? Plus

This always depends on the child's age and the intended use. However, we recommend the Original rainbow for starting at home. The six colorful Stapelstein® Originals already offer you a variety of play possibilities. The Stapelstein® Board can be purchased as an addition or in the Set. With it, there are further great possibilities to use the Stapelstein® Originals, such as an ergonomic stool for the desk or for particularly challenging balance courses.

Are the different Stapelstein® products combinable with each other? Plus

All Stapelstein® elements can be combined with each other.

Will the Stapelstein® Originals and Stapelstein® Boards be available in more colors? Plus

Our product portfolio is constantly growing, and we can always add more colors to the shop. What color would you wish for? Feel free to send us an email with your feedback and inspirations. Subscribe to our newsletter here to not miss any product launches.

Does the Stapelstein® Original slip? Plus

We deliberately decided against anti-slip nubs or similar features in the development of the Stapelstein® elements. These would limit the play ideas and the possible uses. Furthermore, the recycling process would be restricted. On smooth floors, the Stapelstein® elements can start to slide. Sliding occurs when the elements are stepped on hastily or unevenly. A carpet, a type of yoga mat, or stepping on them from above prevents sliding.

Stapelstein® Philosophy
How did the idea of „Stapelstein®” come about? Plus

The family environment of the Stapelstein® founder, Stephan, is influenced by educators. Therefore, during his design studies, he intensively dealt with pedagogical questions and realized that a fundamental need of children was being neglected: the natural urge to move. Since then, Stephan has been working on solution-oriented ideas that create incentives for movement within existing living environments.

How do we use the Stapelstein® elements ourselves? Plus

We love inventing games together. We start with a basic idea and throw a ball into an inverted Stapelstein® Original. Soon, ideas start flowing, and a completely new game emerges. An example for you: “Throw the ball into the Stapelstein® Original, while balancing on one leg, or for every missed throw, an additional movement challenge is added. Missing once means standing on one leg, missing a second time means adding raising an arm while balancing, etc.” At our workplaces and in our studio, we do not sit on rigid chairs. We sit individually low or high on dynamic stools or stand on the Stapelstein® Board at the standing workstation. This keeps us constantly moving in our daily lives.

How important is sustainability to us? Plus

Respect for our environment accompanies every decision we make, not only in private but also in business actions. The Stapelstein® Original and the Stapelstein® Board are produced in a climate-neutral way. Through the innovative foaming process with pure steam, we achieve a 96% savings in raw materials. Moreover, for us, the long-term usability of a product is a very essential key to sustainable added value. Even in the design process, it is ensured that our product portfolio has a timeless appearance, is multifunctional, durable, and ultimately 100% recyclable. This is how a sustainable cycle works for us.

What goals have we set for ourselves? Plus

We want to make a sustainably valuable contribution to promoting movement in children with our company. With Stapelstein®, we aim to contribute to a noticeable change in our movement-poor world towards more vitality in child-friendly living spaces.

What goals have we set for ourselves? Plus

We want to make a sustainably valuable contribution to promoting movement among children with our company. With Stapelstein®, we want to contribute to a noticeable change in our sedentary world towards more vitality in child-friendly living spaces.

Buy Stapelstein® products
Is there a discount? Plus

By signing up for our newsletter, you will receive 3 game ideas as a PDF to download to get started. Additionally, we give you a one-time 5% discount on your purchase. Here you can sign up for the newsletter.

Can I customize my desired Set? Plus

Yes, of course! With our tool "Stapelstein® You", YOU decide which color combination we can send you. Choose the colors that perfectly match you and your home. To the configurator.

Can I order on account? Plus

You have the option to pay for your order via Klarna invoice or purchase on account via PayPal. You can choose the payment option yourself at checkout. Here you can find more details about the payment options. Are you from a non-profit organization? Then you can easily order on account with the Education customer account.

What goals have we set for ourselves? Plus

We want to make a sustainably valuable contribution to promoting movement among children with our company. With Stapelstein®, we want to contribute to a noticeable change in our sedentary world towards more vitality in child-friendly living spaces.

Stapelstein® Account
Where can I create a Stapelstein® account? Plus

Here you can create a new account.

Where can I log in with my account? Plus

Here you can log in with your credentials (email and password).

My Stapelstein® order
I made a mistake with my Stapelstein® order Plus

Did you mistype your order, choose the wrong color scheme, or notice an error in your address? Send us an email with your order number and your change request to hi@stapelstein.de. We will address your concern as soon as possible.

I want to cancel my order. Plus

Send us an email with your order number to hi@stapelstein.de or contact us via chat. We will check if your order can still be canceled and get back to you as soon as possible.

I received a payment reminder. Plus

If you received an email from us with a payment reminder, your order was not fully completed. Do you want to complete the order? Then simply follow the link "Complete payment now" in the email. Once the order is fully completed, you will receive an order confirmation from us via email.

Do you not want to receive the order? In this case, you can simply ignore the reminder email. Your order will be automatically canceled by us.

Shipping and returns
Where is my package? Plus

As soon as your order has been processed, we will send you an email. You will receive the shipping notification with the tracking link directly from DHL.

Please note: We ship through our joboo GmbH, which is why Stapelstein® is not mentioned in the email from DHL. The delivery time depends on the destination country; you can find the information for shipping within Germany in your order confirmation and on the respective product page.

What are the shipping costs? Plus

In Germany, we offer free shipping for orders over 100 €. You can find an overview of all other shipping costs here: Shipping Costs

How long are the delivery times? Plus

The delivery times depend on the respective destination country. The estimated delivery time (within Germany) can be found in the respective product description. For deliveries outside Germany, up to 14 working days (Mon-Fri), and outside the EU, it may take longer. Once your package leaves our warehouse, you will receive an email from DHL with a tracking number. You can find an overview of all other delivery times here: Delivery Times

I have a return. Where should I send my return? Plus

You can return your package to us using a shipping service provider of your choice. Please fill out the cancellation policy in advance, which you can find here: Cancellation Policy.

Then send it to hi@stapelstein.de.

The return address is:
WSVK Oederan GmbH Gewerbestraße 1
09569 Oederan

Please send us the tracking number by email to hi@stapelstein.de. Once the return has arrived, we will refund your money.

Stapelstein® Education
How can I, as a daycare, school, or other non-profit institution, purchase Stapelstein® Education products? Plus

You can order the exclusive Education products online in 3 steps.

  1. Here you can create your Education account.
  2. We will confirm your status as a non-profit institution within 48 hours.
  3. After registration, you will have access to exclusive Education products and can easily order online on account.
What are the benefits of the Education account? Plus
  • Access to exclusive Stapelstein® Education products (as well as all other products)
  • Easy and fast online ordering
  • Purchase on account
  • Overview and information about all orders
Where can I create a Education account? Plus

Here you can create a new Stapelstein® Education account.

For whom are the Stapelstein® Education products? Who is allowed to create a Education account? Plus

All institutions that work with people, especially children, and want to promote movement and personal development.

This includes daycares, schools, clubs, child day care, children's, youth, and senior homes, SBBZ, (occupational therapy, physiotherapy, speech therapy...) practices, midwives, ...

Why do I have to wait for my Education account to be activated? Plus

The Education products are exclusively aimed at daycares, schools, clubs, and other non-profit institutions. With a Education account, you as a non-profit institution gain access to these products and can purchase them through the shop. After registering the account, we verify the provided address. If we can assign the provided data to an institution, we will activate your account.

This includes daycares, schools, clubs, child day care, children's, youth, and senior homes, SBBZ, (occupational therapy, physiotherapy, speech therapy...) practices, midwives, ...

How do I recognize the Education products in the shop? Plus

Once you are logged in with your Education account, you can find all the suitable products in our shop. All Education products are visibly marked so that you cannot miss them.

Can I order the Education products on account? Plus

Yes, you can order the products on account through your Education account.

Stapelstein® partners
How can I become a retailer? Plus

If you want to become a retailer, please send us a request at b2b@stapelstein.de. We will get back to you as soon as possible with further details about a partnership.

How can I become a cooperation partner? Plus

If you are interested in a partnership, we look forward to a brief introduction by email to social@stapelstein.de.

How can I become an affiliate partner? Plus

From now on, it is possible to support us as an affiliate partner in our mission. Whether online as an influencer or blogger with your own website, via social media channels, or offline as, for example, a midwife, physiotherapist, or fitness coach. As a supporter, there is a 5% commission for each referred purchase. More information and the possibility to register can be found here.