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FAQ

You have questions about Stapelstein® ? We have the answers!
Stapelstein® Product information
How are the Stapelstein® Originals and the Stapelstein® Boards Made? Plus

All Stapelstein® Original, Board and Inside Elements are produced 100 % in Germany. This enables us to guarantee quality, environmentally friendly, fair and climate -neutralized production, as well as short delivery routes.

The material made of the Stapelstein® Originals and the Stapelstein® Boards? Plus

All Stapelstein® Original, Board and Inside Elements consist of resource -saving EPP. The plastic is 100 % recyclable and also free of floating agents, plasticizers or other additives. The elements in mint and black Contain a part of recycled material.

How do they feel Stapelstein® Elements? Plus

The EPP used has an insulating property. Therefore it also feels in a cold environment warm to. The elements are non -slip due to the slightly roughened surface. The elements are made of densely pressed EPP. As a result, they are firm, but still very easy.

How long do they last Stapelstein® Originals and Stapelstein® Boards? Plus

All elements are water -repellent and weatherproof. The material was tested on 60 sunny summer days with an air temperature of 25 ° C and a humidity of 50 %. Due to the UV resistance, the color remains after the solar radiation.

EPP is a living material. Nevertheless, we advise you to do so Stapelstein® Originals, the Stapelstein® Boards as well as the Stapelstein® Insides, not permanently stored outdoors or wet for several years. After playing outdoors, we recommend placing you individually so that you can dry. Whether indoor or outdoor, Stapelstein® Bring movement in your life in every season.

With correct use and care, the elements can keep for life. Of course, our products are not indestructible and should be used properly.

Are the Stapelstein® Originals and Boards Pollutant -free? Plus

Yes! Both the Stapelstein® Original, as well as that Stapelstein® Board and Stapelstein® Inside are pure, food -safe and certified. They are free of floating agents, plasticizers and any other additives. You can safely be put in your mouth by children.

My child has played in the Stapelstein® bitten. What now? Plus

In our warnings, we point out that lace and sharp objects can leave lasting traces in the elements. This also includes small, pointed teeth. The material retains its stability in small holes. If large holes or cracks have arisen, we recommend replacing the product. The Stapelstein® Original, Board and Inside Elements are free of floating agents, plasticizers and any other additives, so there is no health risk. 

Where can I find inspiration on how I can use the elements? Plus

You can find in our Stapelstein® Play Cards, Digital Play Cards And in our Stapelstein® App (free for iOS and Android) concrete game ideas and inspiration. All details about the Stapelstein® Basic functions You can find here. In addition, you will receive a monthly game idea as a PDF in our newsletter for download. Here Can you register. You will also find numerous game ideas on our social media channels such as Instagram or Facebook.

Stapelstein® Application notes
How are the Stapelstein® Used elements correctly? Plus

Free playing and free movement development are the two main pillars of the pedagogically valuable Pikler philosophy, on which we are strongly oriented. Therefore, there is no specified instructions. Even the youngest are invited to try out the movement and to have all kinds of experience with your own body in free play. These include, for example, on the Stapelstein® Original Climb, sit down in the bowl and circle, which Stapelstein® Picking elements, throwing around, building new game worlds, turning around, filling, carrying around and much more.

Children always discover new properties of the Stapelstein® Originals and the Stapelstein® Boards And grow from the challenges. We recommend the use from one year, since the youngest discover the free game and the associated free movement without specific instructions.

How many Stapelstein® Elements make sense? Plus

This always depends on the age of the child and the desire to use. However, we recommend the Original rainbow To get started at home. The six colorful Stapelstein® Originals already offer you a variety of play options. The Stapelstein® Board Can be a supplement or in Set be bought. With it there are other great opportunities that Stapelstein® Originals To use such as an ergonomic stool for the desk or for particularly challenging balance course.

Are the different Stapelstein® Products can be combined with each other? Plus

All Stapelstein® Elements can be combined.

Will it be Stapelstein® Originals and Stapelstein® Boards also give in other colors? Plus

Our product portfolio is growing steadily and again and again we can add more colors in the shop. What color would you want? Please send us an email with your feedback and inspiration. Subscribe to our newsletter here not to miss a product launch.

The Stapelstein® Original? Plus

We have developed in the development of the Stapelstein® Elements consciously decided against slide knobs or the like. This would limit the game ideas and the possible uses. The recycling process would also be restricted. The Stapelstein® Elements get slipped. The slide occurs when the elements are hastily or one -sided. A carpet, a kind of yoga mat or entering from above prevents slipping from above.

Stapelstein® philosophy
How is the idea "Stapelstein® ”? Plus

The family environment of the Stapelstein® Founder, Stephan is characterized by educator: inside. He therefore dealt intensively with pedagogical questions during his degree in design and found that too little attention is paid to a fundamental need for children: the natural urge to move. Since then, Stephan has dealt with solution -oriented ideas that create movement incentives within the existing living environments.

How do we use the Stapelstein® Elements? Plus

We love to invent games together. We start with a basic idea and throw a ball into a reversed Stapelstein® Original. After a short time the ideas bubble and soon a completely new game will be created. An example for you: “Throw the ball into the Stapelstein® Original, While you balanced on one leg or for every throw not hit, there is a movement. At one point, not meeting means standing on one leg, the second time does not meet, the arm is balanced, etc. “At our workplaces and in our studio we are not sitting on rigid chairs. We sit individually deep or high on dynamic stools or are on the Stapelstein® Board At the standing workplace. As a result, we are constantly moving in everyday life.

How important is sustainability for us? Plus

The respect for our environment accompanies us in every decision. Not only for private individuals, but also in entrepreneurial actions. The Stapelstein® Original and that Stapelstein® Board are produced climate -neutralized. Due to the innovative foam process with pure water vapor, we achieve 96 % raw material. In addition, for us in the long -term usability of a product there is a very important key to sustainable added value. Already in the design process it is ensured that our product portfolio has a timeless appearance, is multifunctional and can be recycled 100 %. This is how a sustainable cycle works for us.

What goals did we set ourselves? Plus

We would like to make a sustainable contribution to the promotion of movement of children with our company. With Stapelstein® If we want to contribute to a noticeable change in our low -movement world towards more liveliness in child -friendly habitats.

What goals did we set ourselves? Plus

We would like to make a sustainable contribution to the promotion of movement of children with our company. With Stapelstein® If we want to contribute to a noticeable change in our low -movement world towards more liveliness in child -friendly habitats.

Stapelstein® Buy products
Is there a discount? Plus

By registering for our newsletter, you will receive 3 game ideas for the start as a PDF for download. In addition, we give you a 5 % voucher once for your purchase. Here go to register the newsletter.

Can I go my wish-Set put together yourself? Plus

Yes, of course! With our tool "Stapelstein® You“Determine which color combination we can send you. Choose the colors that fit you and your home perfectly. To the configurator.

Can I order on account? Plus

You have the option of paying your order via KlarNA bill or buying on account via PayPal. You can choose the payment option in the check out yourself. Here you will find more details about the Payment options. Are you from a non -profit institution? Then you can use that Education Simply order customer account on account.

What goals did we set ourselves? Plus

We would like to make a sustainable contribution to the promotion of movement of children with our company. With Stapelstein® If we want to contribute to a noticeable change in our low -movement world towards more liveliness in child -friendly habitats.

Stapelstein® Account
Where can I get one Stapelstein® Create account? Plus

Here Can you create a new account.

Where can I register with my account? Plus

Here Can you register with your access data (email and password).

Mine Stapelstein® Order
I have a mistake with mine Stapelstein® Order made Plus

You have made a mistake in your order, chosen a wrong color world, did you notice a mistake in your address? Send us an email with your order number and your change request to Hi@stapelstein.de. We take care of your concern as soon as possible.

I want to cancel my order. Plus

Send us an email with your order number Hi@stapelstein.de Or write us via chat. We check whether your order can still be canceled and give you feedback as soon as possible.

I received a payment reminder. Plus

If you received an email from us with a payment reminder, your order has not been completed. Would you like to complete the order? Then simply follow the link "Complete payment now" in the mail. As soon as the order has been completed, you will receive an order confirmation from us by email.

You don't want to get the order? In this case you can simply ignore the memory email. Your order will be automatically canceled by us.

Shipping and return shipping
Where is my package? Plus

As soon as your order has been edited, we will send you an email. You will receive the shipping notification with the link to tracking the shipment directly from DHL.

Please note: We send via our Joboo GmbH, which is why Stapelstein® is not mentioned in the email by DHL. The delivery time depends on the respective target country, the information for shipping within Germany can be found in your order confirmation and on the website of the respective product.

What are the shipping costs? Plus

In Germany we send free of charge from a purchase value of € 100. All other shipping costs at an overview can be found here: Shipping costs

How long are the delivery times? Plus

The delivery times depend on the respective target country. The expected delivery time (within Germany) can be found in the respective product description. For deliveries outside of Germany up to 14 working days (Mon-Fri), outside the EU, there can also be longer delivery times. As soon as your package leaves our warehouse, you will receive an email from DHL with a number for tracking. All further delivery times at a glance can be found here: Delivery times

I have a back. Where should I send my return? Plus

You can send your package back to us with a shipping service provider. Please fill out the cancellation policy in advance, this can be found here: Cancellation policy.

Then send them to hi@stapelstein.de.

The return address is:
WSVK Oederan GmbH Gewerbestraße 1
09569 Oederan

Please send us the shipment number by email to the hi@stapelstein.As soon as the return has arrived, we will refund the money for you.

Stapelstein® Education
How can I as a daycare, school or other non -profit institution Stapelstein® Education Buy products? Plus

In 3 steps you can do the exclusive Education Order products online.

  1. Here Can you yours Education Create account.
  2. In just 48h we confirm your status as a non -profit institution.
  3. After registration you have access to exclusive Education Products and can simply order online on account.
What advantages does the Education Account? Plus
  • Access to exclusive Stapelstein® Education Products (as well as all other products)
  • Order simply and quickly online
  • Purchase on account
  • Overview and information about all orders
Where can I get one Education Create account? Plus

Here Can you have a new one Stapelstein® Education Create account.

For whom are they Stapelstein® Education Products? Who can one Education Create account? Plus

All institutions that work with people and above all with children and want to promote movement and personal development.

These include daycare centers, schools, clubs, day care, child, youth and senior homes, SBBZ, (Ergo-, Physio-, speech therapy ...) practices, midwives, ...

Why do I have to wait until mine Education Account is unlocked? Plus

The Education Products are aimed exclusively at daycare centers, schools, clubs and other non -profit institutions. With a Education As a non -profit institution, you will receive access to these products and can buy them via the shop. After registration of the account, we check the given address. If we can assign the specified data to an institution, we unlock your account.

These include daycare centers, schools, clubs, day care, child, youth and senior homes, SBBZ, (Ergo-, Physio-, speech therapy ...) practices, midwives, ...

How do I recognize the Education Products in the shop? Plus

As soon as you with yours Education You can find an account, you can find all suitable products in our shop. All Education Products are visible so that you cannot overlook them.

Can I do the Education Order products on account? Plus

Yes, you can about your Education Account order the products on account.

Stapelstein® Partner
How can I deal with dealers: in? Plus

If you want to become a dealer: Please send us an inquiry to B2B@stapelstein.de. We will contact you as soon as possible with further details about a partnership.

How can I become a Cooperation Partner? Plus

If you are interested in a cooperation, we look forward to a short presentation by email to social@stapelstein.de.

How can I become an Affiliate Partner? Plus

From now on it is possible for us as an affiliate partner: to support in our mission. No matter whether online as an influencer: in or blogger: in your own website, via social media channels or offline as an obstetrician: in, physiotherapist: in or fitness coach. As a supporter: there is a commission of 5 %for each imparted purchase. More information and the possibility to register you can be registered here.