Shipping policy
Deliveries are made only within the EU and to Switzerland. The goods are shipped via DHL GoGreen.
Shipping Costs (including legally valid VAT)
The shipping costs are automatically calculated with your order.
Deliveries within the EU:
Up to a purchase value of 100 €
- within Germany = 5.90 €
- Within neighboring EU countries = 7.90 €.
From a purchase value of 100 € within Germany and neighboring EU countries, shipping is free!
The neighboring countries include: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic.
For Switzerland and other non-EU countries (e.g. Norway, Iceland, and Serbia) we charge a shipping fee of 14.90€ up to a purchase value of 150€.
For the United Kingdom (UK) and other EU countries (e.g. Sweden, Spain, Italy, Croatia, Greece, and Romania) we charge a shipping fee of 9.90€ also up to a purchase value of 150€.
Important information for orders to the United Kingdom (UK):
Orders can only be processed and dispatched from a minimum order value of GBP 135. For shipping to the United Kingdom, prices in our shop are shown excluding VAT. Import VAT may apply and will be borne by the customer.
Important information for orders in Switzerland:
Prices for shipping to Switzerland are shown in our shop excluding VAT. Import sales tax may apply, which is borne by the customer.
Delivery Times
If no other period is specified in the respective offer, the delivery of goods within Germany takes place within 2-4 days. For deliveries outside of Germany to EU countries, Switzerland, and the United Kingdom, an additional maximum duration of 10 to 12 days is incurred. Please note that delivery does not occur on Sundays and public holidays.
Information on calculating the delivery date
The delivery period begins with payment in advance on the day after the payment order is issued to the transferring credit institution or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
Returns
In the event of a withdrawal, please send your order back to us within 30 days. The return costs will be borne by you and you can use the shipping service provider of your choice.
The return address is:
WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan
Once the shipment is on its way back, send us a message with the tracking number. We can then initiate the refund process.
For more information, please read our cancellation policy and follow the steps therein.