Shipping policy
Deliveries are only made within the EU and to Switzerland. The goods are shipped via DHL GoGreen.
Shipping costs (including legally valid VAT)
The shipping costs are automatically calculated when you place your order.
Deliveries within the EU:
Up to a purchase value of 100 €
- within Germany = 5.90 €
- Within neighboring EU countries = 7.90 €.
From a purchase value of 100 € within Germany and neighboring EU countries, shipping is free!
The neighboring countries include: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic.
For Switzerland and other non-EU countries (e.g., Norway, Iceland, and Serbia), we charge a shipping fee of 14.90€ up to a purchase value of 150€.
For the United Kingdom (UK) and other EU countries (e.g., Sweden, Spain, Italy, Croatia, Greece, and Romania), we charge a shipping fee of 9.90€ also up to a purchase value of 150€.
Important information about orders to the United Kingdom (UK):
Orders can only be processed and shipped from a minimum order value of 135 GBP.
Delivery times
Unless otherwise specified in the respective offer, the delivery of goods within Germany takes place within 2-4 days. For deliveries outside of Germany to EU countries, Switzerland, and the United Kingdom, an additional maximum duration of 10 to 12 days applies. Please note that no delivery is made on Sundays and public holidays.
Information on calculating the delivery date
The delivery period begins on the day after the payment order is issued to the transferring credit institution in the case of payment in advance or on the day after the contract is concluded in the case of other payment methods and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.
Return
In the event of a cancellation, please send your order back to us within 14 days. The return costs are borne by you, and you can use the shipping provider of your choice.
The return address is:
WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan
As soon as the shipment is on its way back, send us a message with the tracking number. We can then initiate the refund.
For more information, please read our cancellation policy and follow the steps therein.
Return in Store
We also offer you the opportunity to return your online order in our store in Berlin under the same cancellation conditions. The refund can then be made directly on site. Please note that we can only accept the goods if they are undamaged and original packaged.
Our store is located here:
Stapelstein® Berlin
Alte Schönhauser Str. 3
10119 Berlin