Shipping policy
Deliveries are only made within the EU and to Switzerland. The goods are shipped via DHL GoGreen.
Shipping costs (including legally valid VAT)
The shipping costs are automatically calculated with your order.
Deliveries within the EU:
Up to a purchase value of 100 €
- within Germany = 5.90 €
- Within adjacent EU countries = 7.90 €.
From a purchase value of 100 € within Germany and adjacent EU countries free shipping!
Adjacent countries include: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic.
Up to a purchase value of 300 €
- DHL Express within Germany = 25.00 €
For Switzerland and other non-EU countries (e.g. Norway, Iceland, and Serbia) we charge a shipping fee of 14.90€ up to a purchase value of 150€.
For the United Kingdom (UK) and other EU countries (e.g. Sweden, Spain, Italy, Croatia, Greece, and Romania) we charge a shipping fee of 9.90€ also up to a purchase value of 150€.
Important information for orders to the United Kingdom (UK):
Orders can only be processed and shipped from a minimum order value of 135 GBP. For shipping to the United Kingdom, prices are displayed in our shop excluding VAT.
Please note that we only offer net prices for customers from Great Britain on our platform. Import duties, VAT, and processing fees are levied separately by the British customs according to applicable regulations.
Important information for orders to Switzerland:
Shop like in Switzerland. “Delivery to Switzerland is DDP – all taxes and duties are already included. Shipping by Swiss Post. Prices are final prices including Swiss VAT.
Delivery times
Unless otherwise specified in the respective offer, delivery of goods within Germany takes place within 2-4 days. For deliveries outside of Germany to EU countries, Switzerland, and the United Kingdom, an additional maximum duration of 10 to 12 days applies. It should be noted that no delivery is made on Sundays and public holidays.
Information on calculating the delivery date
The delivery period begins on the day after the payment order is issued to the transferring credit institution in the case of prepayment or on the day after the conclusion of the contract for other payment methods and ends at the end of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized at the delivery location, the next working day takes the place of such a day.
Return
In the event of a cancellation, please return your order to us within 30 days. The return shipping costs are borne by you, and you can use the shipping service provider of your choice.
The return address is:
WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan
Once the shipment is on its way back, send us a message with the tracking number. We can then initiate the refund process.
For more information, please read our cancellation policy and follow the steps therein.