Shipping policy
Deliveries are made only within the EU and to Switzerland. The goods are shipped via DHL GoGreen.
Shipping costs (including legally valid VAT)
The shipping costs are automatically calculated during your order.
Deliveries within the EU:
Up to a purchase value of 100 €
- within Germany = 5.90 €
- Within neighboring EU countries = 7.90 €.
From a purchase value of 100 € within Germany and neighboring EU countries, shipping is free!
The neighboring countries include: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic.
For Switzerland and other non-EU countries (e.g. Norway, Iceland, and Serbia), we charge a shipping fee of 14.90€ up to a purchase value of 150€.
For the United Kingdom (UK) and other EU countries (e.g. Sweden, Spain, Italy, Croatia, Greece, and Romania), we charge a shipping fee of 9.90€ also up to a purchase value of 150€.
Important information about orders to the United Kingdom (UK):
Orders can only be processed and shipped from a minimum order value of 135 GBP.
Delivery times
Unless otherwise stated in the respective offer, the delivery of goods within Germany is within 2-4 days. For deliveries outside Germany to EU countries, Switzerland, and the United Kingdom, an additional maximum duration of 10 to 12 days applies. Please note that delivery does not occur on Sundays and public holidays.
Information on calculating the delivery date
The delivery period begins on the day after the payment order is issued to the transferring credit institution for advance payment or on the day after the contract is concluded for other payment methods and ends at the end of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized at the delivery location, the next working day shall take the place of such a day.
Return
In the event of a withdrawal, please send your order back to us within 14 days. The return shipping costs are borne by you and you can use the shipping service provider of your choice.
The return address is:
WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan
Once the shipment is on its way back, send us a message with the tracking number. We can then initiate the refund.
For more information, please read our cancellation policy and follow the steps therein.