Shipping policy

Deliveries are made only within the EU and to Switzerland. The goods are shipped via DHL GoGreen.

Shipping Costs (incl. legally valid VAT)

The shipping costs are automatically calculated with your order.

Deliveries within the EU:

Up to a purchase value of 100 €

within Germany = 5.90 €
Within neighboring EU countries = 7.90 €.

From a purchase value of 100 € within Germany and neighboring EU countries free shipping!

The neighboring countries include: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic.

Up to a purchase value of 300 €

DHL Express within Germany = 25.00 €

For Switzerland and other non-EU countries (e.g. Norway, Iceland, and Serbia) we charge a shipping fee of 14.90€ up to a purchase value of 150€.

For the United Kingdom (UK) and other EU countries (e.g. Sweden, Spain, Italy, Croatia, Greece, and Romania) we charge a shipping fee of 9.90€ also up to a purchase value of 150€.

Important Information for Orders to the United Kingdom (UK):

Orders can only be processed and shipped from a minimum order value of 135 GBP. For shipping to the United Kingdom, prices are displayed in our shop excluding VAT. Import VAT of 20% may apply, which is borne by the customer.

Important Information for Orders to Switzerland:

For shipping to Switzerland, prices are displayed in our shop excluding VAT. Import VAT of 8.1% may apply, which is borne by the customer.

Delivery Times

Unless otherwise specified in the respective offer, delivery of goods within Germany takes place within 2-4 days. For deliveries outside of Germany to EU countries, Switzerland, and the United Kingdom, an additional maximum duration of 10 to 12 days applies. Please note that no delivery is made on Sundays and public holidays.

Information on Calculating the Delivery Date

The delivery period begins on the day after the payment order is issued to the transferring credit institution in the case of prepayment or on the day after the contract is concluded for other payment methods and ends with the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognized at the delivery location, the next working day takes the place of such a day.

Returns

In the event of a cancellation, please return your order to us within 30 days. The return shipping costs are borne by you, and you can use the shipping service provider of your choice.

The return address is:

WSVK Oederan GmbH
Gewerbestraße 1
09569 Oederan

Once the shipment is on its way back, send us a message with the tracking number. We can then initiate the refund process.

For more information, please read our cancellation policy and follow the steps therein.