Shipping & Returns

The following conditions apply:

Shipping conditions

The delivery of the goods is carried out by DHL GoGreen.

 

Shipping costs (incl. legally valid value added tax)

The shipping costs are calculated automatically with your order. The costs of the individual shipping zones including the countries are divided as follows.

 

Deliveries within Germany:

Free of shipping costs!

 

Deliveries within the EU:

Shipping zone 1:

Denmark, France, Luxembourg, Netherlands, Austria, Poland and Czech Republic, Italy, Great Britain

= 12,00 EUR 

From 200€ purchase value free shipping!

 

Shipping zone 2:

Belgium, Iceland, Bulgaria, Finland, Greece, Ireland, Croatia, Portugal, Romania, Sweden, Slovakia, Spain, Hungary, Cyprus

= 14,00 EUR

Ab 200€ Einkaufswert versandkostenfrei!

 

Deliveries outside the EU on request!

office@stapelstein.de

 

Delivery times

As far as no other time limit is stated in the respective offer, the delivery of the goods within the country (Germany) will take place within 4-6 working days, in case of foreign deliveries within 10-14 working days after conclusion of the contract (in case of agreed advance payment after the date of your payment instruction). Please note that there is no delivery on Sundays and holidays.

 

Return

In case of a withdrawal you have to pay the return shipping costs. (If you paid your order with PayPal, you may be able to get the costs for the return refunded by PayPal. You can find more information here). IMPORTANT: Please send us an email to wir@stapelstein.de so that we know about your return and can refund your money as soon as possible. You can send your package back to us with a shipping company of your choice. The return address is: 

 

WSVK Oederan GmbH

Gewerbestraße 1

09569 Oederan

 

If possible, enclose the delivery bill with your order and mark what you are returning. This helps us to process your return.

Please send us his tracking number. As soon as we receive your return, we will refund the purchase amount to your account or via Paypal (depending on your chosen payment method).

In order to further improve our product, we would love to hear from you about why you would like to return the Stapelsteine.

 

Please note: We have no influence on the postal delivery times for the return to us and the bank transfer times for the return to you. This of course extends the time until your refund arrives. You will receive an e-mail from us as soon as we have processed your return.